Privacy Policy

Last updated: 15 November 2026

This policy explains how Wasl ("we", "us") handles personal information when you visit wasl.derbani.com, contact us, or use a WhatsApp assistant, online store, website or automation that we build and run for a business.

1. Information we collect

• When you contact us: your name, business name, phone number, the service you need and anything you write in your message. The contact form on this site does not store anything. It opens WhatsApp with your message filled in, and the message reaches us only if you press send.
• When you message a WhatsApp assistant we run for a business: your phone number, WhatsApp profile name, the messages you send, and details you give such as appointment times or order information.
• When you visit this website: our hosting provider (Cloudflare) processes basic technical data such as IP address and browser type to deliver and protect the site. The site saves your language and currency choice in your own browser only. We do not use advertising or tracking cookies.

2. How we use it

• To reply to you, prepare demos and quotes, and deliver the services you ask for.
• To let a business's WhatsApp assistant answer questions, book appointments, send reminders and pass conversations to staff.
• To keep our services secure, fix problems and improve how they work.
• To meet legal and accounting obligations.

We do not sell personal information, and we do not use it for advertising.

3. Businesses we work for

When we build a WhatsApp assistant or store for a business, that business decides why and how its customers' information is used, and we process it on their behalf and on their instructions. If you are a customer of one of those businesses, you can also contact the business directly about your information.

4. Who we share it with

• Meta (WhatsApp) and the official WhatsApp Business Solution Provider used for the account, to send and receive messages.
• Service providers that host or run the services, such as Cloudflare, store platforms (Salla, Zid, Shopify), calendar, spreadsheet or CRM tools connected for a business, and AI providers that generate assistant replies.
• Trusted contractors who help build and maintain projects, under confidentiality obligations.
• Authorities, when the law requires it.

Some of these providers process data in other countries. We choose providers that protect data with appropriate safeguards.

5. How long we keep it

We keep contact and project information for as long as needed to provide the service and meet legal obligations, and then delete it. Conversation data held for a business is kept for as long as that business instructs, and deleted when our work for them ends unless they ask us to hand it over.

6. Security

We use access controls, encrypted connections (HTTPS) and accounts owned by the business wherever possible. No system is perfectly secure, but we work to protect your information and will act quickly if a problem occurs.

7. Your choices and rights

• Ask what information we hold about you, and ask us to correct or delete it.
• Stop receiving messages from an assistant at any time by replying STOP.
• Ask to speak with a person instead of the assistant.

8. Children

Our services are meant for businesses and adults. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy. The date at the top shows the latest version.